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    Contact us
    Who can register?
    Individuals aged 18+ or the legal age in their jurisdiction, representing businesses or acting as industry experts.
    What do subscribers get access to?
    Full access to the verified database of beverage industry businesses and professionals. Free users do not receive database access.
    How do I manage or cancel my subscription?
    Manage subscriptions via the user dashboard under Billing, or contact support via email. Cancellations take effect from the next billing cycle. No refunds are issued.
    Is my information safe?
    Yes. We use secure protocols and industry-standard practices to protect your data and do not engage in any sale or trade of personal information.
    Can users post content?
    Yes. Blogs and events may be posted by users or affiliated contributors. Users are responsible for the accuracy and legality of posted content.
    What kind of businesses are featured?
    Businesses involved in alcoholic, non-alcoholic, or cannabis-based beverages.
    Does SipSpheres.com participate in business transactions?
    No. We are a neutral platform that facilitates connections. Users are solely responsible for verifying contacts and conducting due diligence.
    Can I receive technical support?
    Yes. Support related to platform use is available. Web development or advanced services require a separate contract.
    What types of registrations are available?
    We offer two types of user registrations:
    • Expert Profile: For industry professionals such as sommeliers, bartenders, consultants, etc., to showcase their expertise and post their requirements.
    • Business Profile: For any business related to alcoholic or non-alcoholic drinks, including importers, exporters, bottlers, private labels, packaging companies, distributors, retailers, retail chains, and more. Businesses can showcase their products and post their requirements for suppliers.
    What happens if a deal is completed, halted, or canceled?
    Sipspheres is a platform connecting businesses and experts. We do not guarantee, verify, or take responsibility for the accuracy or legality of user data. Any agreements or deals made are solely between the users. We are not liable for completed, failed, or canceled deals.
    Can I view a demo lead?
    Yes! With our **Add-On Package**, you can view 3 demo leads for just $10, even with a free subscription.
    Why can't I view more leads with a monthly package?
    Monthly packages come with limited lead views. To view more leads, consider upgrading to a **Quarterly or Annual Package**, or purchase **Add-On packages**.
    Can individual/expert users view leads?
    Yes. However, you must purchase a subscription or an Add-On package to access any leads.
    Is access to Blogs and Events free?
    Yes, blogs and events are free to view. However, to see contact details, users must be registered and have a valid subscription.
    What services does Sipspheres provide?
    • B2B directory listing
    • Website creation and eCommerce development
    • Logistics support (for selected partners)
    • Discounted digital services based on subscription
    • Newsletter promotions for subscribers
    Can I post an event on the platform?

    Yes, event posting is free after registration. For premium promotion via newsletters or ads, contact us at care@sipspheres.com.

    Is there a fee for bloggers?
    No. Bloggers can post for free by creating an account and uploading original, plagiarism-free content from their dashboard. Copyrighted content is not allowed and will be removed if reported.
    What should I do if I encounter a technical issue?

    You can create a support ticket via our Contact Us page or email us at care@sipspheres.com.

    I can't log in after registration—what do I do?
    Check your email for an OTP verification link. You must verify your email to access your account.
    Can I cancel my subscription?
    Yes. Go to **Account > Billing > Subscription > Cancel** at any time. No email is required to cancel.
    Is there a refund policy?
    No. As this is a self-managed platform, refunds are not provided. Subscriptions support operational costs and services.
    Can you help build a new website for my business?
    Absolutely! Share your requirements, budget, and timeline with us, and we’ll help you go digital with a customized solution.
    Where is Sipspheres registered?
    We are registered in the USA, UK, and have a support team in India.
    Can I pay via bank wire for subscriptions?
    Regular subscriptions can be paid via Card, Stripe, or PayPal. Bank transfers are accepted only for custom packages above $999.
    What happens if I use my credit by mistake?
    Unfortunately, credits cannot be refunded. The system prompts for confirmation before credit usage. Please use your credits carefully.
    Can I update an inactive or incorrect contact?
    Yes. Go to your Dashboard > Profile to update the contact or business info.
    Do I need to provide multiple contact details?
    Providing more details helps increase trust and response rates. We recommend adding at least 2 contact points.
    What if I don't have certifications like EORI, FDA, or TTB?
    That’s okay. Including certification status helps build credibility, but it’s not mandatory. License numbers are not publicly displayed.
    How will I know if someone is interested in my post?
    You’ll receive an email once a verified lead contacts you. All posts go through admin verification to ensure quality and relevance.
    Do you have a mobile app?

    Currently, our platform is only available on **Android**, bringing global networking to your fingertips. You can download directly by a click from the website itself. iOS users, please stay tuned, we are coming soon to iOS.

    whats the subscription benifit

    you can cancle it any time

    What makes Sipspheres unique?
    • First B2B beverage platform with expert & business profiles
    • Verified leads and admin moderation
    • Website creation and logistics support
    • Event and blog participation
    • End-to-end support via a ticketing system
    Still have questions?

    Reach us anytime at care@sipspheres.com or visit our Contact Us page.

    What is SipSpheres.com?

    A subscription-based B2B platform enabling professionals and businesses in the global beverage industry to connect, collaborate, and grow.

    Can I cancel my membership whenever I want?

    Absolutely! You may cancel your subscription at any time from your Account Profile and Cancel Subscription on a single click. Please note that if you are on a monthly/Quarterly package, your access will remain active until the end of the current billing month, but you will not be charged. For annual subscriptions, your membership continues until the end of the paid yearly term. For any queries, do not hesitate to email care@sipspheres.com

    How can I stop or manage my subscription?

    You can easily manage, upgrade, downgrade, or cancel your subscription directly from your account dashboard under subscription at any time.

    Do unused monthly credits carry forward?

    No, unused credits do not roll over into the following cycle. Each billing period refreshes your credit allocation based on your active plan. Once your subscription period ends, any remaining paid credits will no longer be available.

    Example:
    If a member receives 10 credits monthly and uses 6 credits during the cycle, the remaining 4 credits stay valid only until the next renewal date. On renewal, the balance resets to the full monthly allocation of 10 credits.

    *Add-On Only - The Credit remains until it's used. Contact Care@sipspheres.com for any clarification.

    What is the difference between monthly, Quaterly and annual subscriptions?

    Monthly or Quarterly plans offer flexible short-term access with recurring monthly or Quarterly payments, while annual plans provide long-term access with yearly billing and typically better overall value.

    Custom Package is only valid for 364/365 days from the day of start.

    What are add-on credits?

    Add-ons are additional monthly credits that can be purchased alongside your active subscription. They function similarly to regular plan credits and are useful if you require higher usage during a billing cycle. Add-ons can be activated whenever needed.

    What happens if I upgrade my plan?

    When upgrading, access to the new plan features and updated credit limits becomes available immediately. Billing is adjusted automatically based on the remaining period of your current subscription.

    What happens if I downgrade or cancel my plan?

    Downgrades or cancellations become effective at the start of the next billing cycle. Any unused paid credits expire once the current subscription period ends. If your plan includes additional add-ons, those will also be discontinued.

    How does unlimited access work?

    Unlimited usage is available only on selected premium plans and may apply to specific services or features listed on the pricing page.

    To maintain platform performance and ensure fair access for all members, accounts with unusually high activity may temporarily experience slower processing speeds. Unlimited access can also be paused or reviewed if suspicious, automated, or abusive usage patterns are detected.

    These measures help maintain reliability, speed, and a balanced experience for all users on the platform.

    How can I unsubscribe from SipSpheres emails?

    You can opt out of marketing and promotional emails at any time by clicking the “Unsubscribe” link available at the bottom of our emails. Once unsubscribed, you will no longer receive promotional communications from SipSpheres. Please note that important account-related notifications may still be sent when necessary.

    How can I permanently delete my SipSpheres account?

    While we would truly be sorry to see you leave, we understand that needs and priorities can change over time. If you wish to permanently remove your SipSpheres account along with all associated information, simply contact our support team via email with your account deletion request.

    Once verified, we will securely process the complete removal of your account details from our platform in accordance with our privacy and data policies.

    What type of content do you send through newsletters?

    At SipSpheres, we focus strictly on meaningful business communication. We understand that professionals prefer relevant industry updates rather than unnecessary promotional emails.

    Our newsletters are primarily centered around buyer and seller opportunities, business connections, industry updates, and platform-related announcements that may benefit our members. For educational resources, industry tools, and informative content, users can directly access dedicated sections available on the SipSpheres platform itself.

    How can I update my point of contact details?

    You can update your contact information anytime by logging into your SipSpheres account and visiting the “My Profile” section. From there, you can edit and save your updated details directly.

    The registered user has left the organization and I cannot access the account or reset the password. What should I do?

    If you still have access to the registered email address, you can simply use the password reset option to regain access.

    If you no longer have access to the registered email, please contact us at care@sipspheres.com with relevant verification details. This may include proof from your company domain email, information about the previously registered employee, or other supporting business evidence.

    For security purposes, our team may ask a few verification questions before reviewing the request. Once approved, updated login credentials or account access details will be shared securely.

    We appreciate your valuable time to share your feedback and suggestions to improve and meet your requirements.

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